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Amanda Close Resume
ACADEMIC EXPERIENCE

  • 1998 Ė Present
    Seattle Pacific University
    School of Business and Economics

    Adjunct Professor, teaching courses in Human Resources Management and Human Performance Improvement.

PROFESSIONAL AND BUSINESS EXPERIENCE
  • 1/1997- Present
    Consultant
    The Close Group and Seattle Research Institute

    Facilitates business-planning sessions on both the strategic and tactical level. Advises clients in the identification and development of strategic partnerships. Works with clients to develop compensation systems that are market responsive, internally equitable and financially prudent. Works with clients to develop performance management systems that align with strategic organizational goals. Designs and develops and delivers educational programs that are supportive of an organization culture and objectives. Client industries include high-tech, non-profit, service, manufacturing, educational and environmental.

  • 7/1988 - 1/1999
    Environmental Monitoring Manager
    IT Group, Kent, WA

    Managed all aspects of the environmental monitoring program at the Western Processing Superfund Facility. Project management experience included training and development of environmental monitoring and sampling programs, regulatory compliance, QA/QC auditing, technical writing and data analysis. Background included environmental sampling and monitoring of water, soil and air.

CONSULTING: Providence Health Systems
  • Conducted market research and designed a corporate compensation system
  • Developed a performance management system
  • Conducted research and recommendations regarding pay systems
  • Conducted a flow analysis of Human Resource processes creating a "Manager Toolkit
CONSULTING: Bastyr University
  • Conducted a strategic marketing needs analysis for conference services
CONSULTING: World Vision
  • Facilitated strategic planning for human resources
  • Conducted needs analysis and established a strategic employee development curriculum
  • Conducted a productivity analysis of finance and contracts service department
  • Facilitated several Human Resources courses
CONSULTING: Visiting Nurse Services
  • Conducted work systems analysis
  • Designed corporate strategic initiatives
  • Designed a compensation system for union and non union employees
  • Designed a performance management system for RNís
  • Conduct annual market survey analysis
CONSULTING: Tizís Doors
  • Facilitated strategic planning for executive team
  • Conducted customized salary survey and compensation review
CONSULTING: City of Seattle
  • Development of human resources academy curriculum
  • Designed the delivery of the human resource academy curriculum
  • Designed and implemented several course on Critical Thinking
CONSULTING: Seattle Pacific University School of Business Center for Professional Development
  • Facilitated strategic planning for the department and developed an action plan for developing strategic partnerships and expanding educational opportunities Developed and implemented strategic marketing plan for the department
  • Facilitated strategic planning for the department and developed an action plan for developing strategic partnerships and expanding educational opportunities Developed and implemented strategic marketing plan for the department
CONSULTING: Zetec
  • Facilitated strategic planning for self directed work teams
CONSULTING: Optiva
  • Designed a variable pay plan for the corporation
CONSULTING: Cruise West
  • Designed a compensation and performance management system
  • Conducted customized salary survey and internal salary review
CONSULTING: Marine Group
  • Facilitated strategic planning for their executive team
CONSULTING: Community Transit
  • Designed a labor relations system and strategic initiatives and deployment framework
  • Facilitated conflict resolution sessions
  • Conducted Federal subcontractor safety sensitive program audits and EEO investigation
CONSULTING: Washington State School Directors Association
  • Designed compensation and performance management system
  • Designed and developed an incentive program
CONSULTING: Tyson Food Group
  • Designed a variable compensation system for all positions in the fishing division
CONSULTING: Terabeam
  • Designed and conducted seminar on strategic career development
  • Implemented negotiation symposium for engineering and Human Resources
CONSULTING: Antioch University
  • Conduct annual salary surveys since 1997
CONSULTING: Family Services
  • Conduct annual salary surveys since 1997
CONSULTING: Antioch University
  • Designed a compensation system and conduct annual salary surveys
CONSULTING: Interdev
  • Designed a compensation and performance management system
CONSULTING: Premier Pacific
  • Facilitated strategic planning
  • Facilitated performance planning symposium
CONSULTING: Argus Pacific
  • Facilitated strategic planning
CONSULTING: Overall Laundry Services
  • Conducted an evaluation of organizational strengths and weaknesses
CONSULTING: Unico Properties
  • Designed, developed and delivered performance management program
  • Conducted organization wide job analysis and developed job descriptions
CONSULTING: West Coast Paper
  • Designed, developed and delivered customized employee opinion survey.
  • Developed pay for performance program
CONSULTING: Prezant Associates
  • Conducted internal and external marketing analysis
  • Facilitated strategic planning sessions
  • Developed a performance management and pay for performance program
  • Conducted organization wide job analysis and developed job descriptions
CONSULTING: Ocean Beauty Seafoods, Inc.
  • Served as interim HR director
  • Conducted HR department audit
  • Conducted organization wide job analysis and developed job descriptions
  • Conducted organization wide market salary review
CONSULTING: FEMA
  • Facilitated a strategic teambuilding retreat

CONFERENCES & SEMINAR PRESENTATION
  • SHRM (Non Profits), December 2004
    Strategic Business Partner (A-Z)

  • Boeing, 2002 - Present
    Strategic Business Partner
    Human Performance Improvement Symposium
    Performance Gap analysis techniques
    Selection of Performance interventions
    Implementation Performance improvement interventions
    Transitioning to Performance improvement strategic initiatives.

  • American Society of Training and Development (ASTD), Seattle, Washington, 2002

    Strategic thinking and human performance improvement, September 2002
    Measuring ROI, November 2002
    Getting the client buy-in, November 2002
  • Terabeam, January 2002
    Thinking and Acting Strategically about Your career

  • City of Seattle, February 2001
    Symposium on establishing strategic initiatives

  • Human Resources Conference, Las Vegas Nevada, March 2000
    Panel discussion on forming strategic business partnerships

EDUCATION
  • BS, General Science, University of Oregon 1985
  • MBA, Seattle Pacific University, WA 1997
  • Senior Professional in Human Resources, SHRM Certification Institute, Washington DC (SPHR)
  • Certified Performance Technologist (CPT) in Human Performance Improvement


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