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Supercharge Your Management Skills: Management Success Series
Use these workshop options as a starting point. We offer our clients customized workshops based upon the topics and elements they choose from the list below.
Think of it as "buffet style" and customize the training topics to suit your organization's needs.
Indispensable Everyday Management Skills
Topics include:
- How to keep track of employees´ progress on a project without giving the appearance that you are checking up on them
- Interviewing tips for choosing candidates who will work to achieve the organization goals and take pride in turning in a quality performance
- How to make delegating a natural, comfortable part of your supervisory routine
- Techniques for putting your creative problem-solving ability to work in supervisory situations that call for innovative solutions
- A 5-step approach to identifying and solving any problem
- An overview of EEO and sexual harassment guidelines every manager must know
How To Make Things Happen – Boost Worker Productivity, Enthusiasm & Commitment
Topics include:
- How to increase productivity by effectively assessing workers´ skills and matching them to work assignments
- Using praise effectively: Why how you praise is as important as the praise itself
- Pointing workers at the bull´s-eye: How to craft goals that workers can aim for and achieve
- The top 10 ways to harness inborn worker motivation to accomplish organizational goals and produce quality work
- How to put the greatest management principle in the world into practice to save you and your employees countless hours of frustration and unnecessary work
Correcting Problem Behaviors and Poor Performance
Topics include:
- Strategies for getting to the root causes of poor performance
- A step-by-step approach to firing employees who don´t measure up
- How to conduct a fair and constructive performance evaluation—and what to do when workers disagree with your assessment of their performance
- Easy methods for overcoming tardiness and absenteeism
- The 2 key behavior modification techniques that are successful in turning around unacceptable performance
- Mistakes happen: How to discipline employees and set up an improvement plan that allows growth and learning to occur
Controlling Conflict in the Workplace
Topics include:
- How to save face when an employee sets you up or publicly tries to embarrass you
- How to handle an employee who disagrees with something you want done or the way you want it to be done
- How to handle employee complaints about working conditions
- How to deal with employees who constantly complain they have too much work
- How to deal with employee disagreements without escalating the problem
- How to avoid the conditions that foster employee conflict
Supervisor Self Manage
Topics include:
- Dealing with interruptions, procrastination and other time robbers: tips for budgeting your time to multiply the results you get from every day
- How to keep your cool and stay motivated even in the most heated moments
- Putting the brakes on stress even when tight deadlines and tough situations have you working at fast-forward speed
- Why it’s important to your career to stop fighting and start facing change
- How to bear the emotional burden of supervisory nightmares
- Building your assertiveness: How to project self-confidence without coming across as arrogant or pushy
- Developing an "I’m-OK" attitude: How to put an end to self-defeating thoughts and negative attitudes that keep you from achieving your peak
Developing the Leader within You
Like most managers, you have probably spent a good deal of your career directing other people on a one-to-one basis. Imagine being able to draw from a variety of leadership styles to get the most mileage out of your work group. Great leaders do it every day, and you can learn the essential "how-to" here.
The powerful "blended" style of leadership: Gain insight into how to adjust with the changing needs of your team
Know what leadership style you are most comfortable with and when it is most appropriate
How to make the shift from a "management" to a "leadership" mindset
Communicate Like a Leader and Speak So Others Know How to Follow
Your success as a supervisor or manager is measured by your ability to lead people where they need to go. But your team must get clear direction from you ... not only in meetings, but one on one as well. Attend this session, and you will learn refreshingly simple communication strategies that will help you sidestep damaging misinformation ... build trust ... even become a role model for those you lead.
Communicating as a leader and as a manager are not the same ... here is insight into the important differences and how you can master both. How to find out if your message is understood ... and if it is being acted on correctly
Positive Feedback: The Fuel of High Pperformance
The wise leader knows that every team member needs feedback, especially when painful mistakes occur. But it’s easy to overlook this powerful motivational weapon in the rush of everyday business. Here you’ll learn how to provide specific, sincere feedback to prevent future errors, gain commitment and strengthen performance.
Topics include:
- How to tap into a motivating, multidimensional team approach to feedback
- How to turn successes and failures into "training moments"
- How to focus on the process, not the person, when giving constructive criticism
- Do’s and don’ts when giving feedback that builds ... not destroys
- When to recognize individual contributions and how ... without turning off other team members
Identifying the Root Causes of Performance Problems
Topics include:
- Why bosses sometimes fail to recognize—or worse, fail to address— performance problems
- The good news: When a "problem" employee really is not a problem
- The major reasons employees do not perform up to standards
- 15 warning signs that a performance problem is brewing
- How to gauge whether a worker has a true performance problem or a personality clash with you or other co-workers
- Recognizing the most common types of difficult workers
- Identifying and getting help for employees whose performance problems are rooted in substance abuse, emotional or mental problems or pressing personal concerns
- Understanding how you, as a manager or supervisor, may inadvertently contribute to or create performance problems
- What to say—and what not to say—when you ask an employee to meet with you about a performance issue
- Characteristics of constructive criticism—and how to use it effectively to convey the perceived problem to the employee and promote productivity
- How to avoid making emotionally charged statements that trigger a negative response— and lay the foundation for a lawsuit
- The importance of using specific, clear and direct language when communicating with employees about performance problems
Surviving an OSHA Inspection
Like most managers, you have probably spent a good deal of your career directing other people on a one-to-one basis. Imagine being able to draw from a variety of leadership styles to get the most mileage out of your work group. Great leaders do it every day, and you can learn the essential "how-to" here.
The powerful "blended" style of leadership: Gain insight into how to adjust with the changing needs of your team
Know what leadership style you are most comfortable with and when it is most appropriate
How to make the shift from a "management" to a "leadership" mindset
Conducting an Accident Investigation
This workshop is an introduction of the legal requirements that employers must comply with when conducting accident investigations. This course introduces the concepts of investigating all unwanted workplace incidents. Emphasis is placed on course attendants creating an investigation plan. The investigation plan is presented as a system of layered responses that anticipate, identify, evaluate and produce findings from which root causes can be addressed and corrections made. The instructor challenges the concept that accidents are isolated one cause events. Instead accidents are presented as anticipated occurrences resulting from multiple causes which must be recognized and effectively dealt with.
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Management Skills
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Whether in a current management role or not, Amanda Close’s workshops help develop management and leadership skills!
It doen't matter what the topic, Amanda is an awesome presenter.
~P
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